- Products that have a defect where the defect was disclosed to you before purchase;
- Any product where the defect was reasonably identifiable on physical examination of the product and you examined the product before purchase; and
- Products that are re-sold by a re-seller that is not authorised by us, or to any second-hand purchases of product.
Except to the extent required by law, all consumer guarantees, representations, warranties, terms and conditions in relation to the products (whether implied or otherwise) are hereby excluded to the maximum extent permitted by law.
To the fullest extent permitted by law, Plastic Forests excludes all liability for damage or injury to any person, damage to any property, and any indirect consequential or other loss or damage.
To the extent that any law (including the Competition and Consumer Act 2010(Cth)) (CCA) implies certain nonexcludable conditions, guarantees or warranties to the supply of goods or services by Plastic Forests to you, then, to the fullest extent permitted by law, Plastic Forests’ liability under or arising out of the supply of goods and services for breach of, or failure to comply with, any such conditions, guarantees or warranties shall be limited, at Plastic Forests’ option, to:
1) If the breach or liability relates to goods:
i) The replacement of the goods or the supply of equivalent goods;
ii) The repair of the goods;
iii) The payment of the cost of replacing the goods or of acquiring equivalent goods; or
iv) The payment of the cost of having the goods repaired;
2) If the breach or liability relates to services;
i) The supplying of the services again; or
ii) The payment of the cost of having the services supplied again.
Except to the extent that the law (including the CCA) provides that liability is not able to be excluded, and except as expressly specified in Plastic Forests’ warranty statement in this document, Plastic Forests shall not be under any liability to you in respect of any loss or damage (including any incidental, indirect, punitive, exemplary, or consequential damages or any loss of any of the following – profit, revenue, goodwill, bargain, anticipated savings, use of products or equipment, software, data or management time), however caused, which may be suffered or incurred or which may arise directly or indirectly in respect of any products and/ or any services supplied by Plastic Forests.
When does the warranty start?
The warranty starts on the date of purchase of the items and lasts until the Warranty Period expires.
To make a claim under this warranty:
1) Cease using the product or isolate the affected product/area, at your own expense.
2) Send a brief written description and photo of the product, problem, or condition that you believe constitutes a defect, together with your name, contact address, email, phone number and your proof of purchase (your order number/ invoice and an original dated sales receipt) to Plastic Forests at email@example.com
We reserve the right, in our sole discretion, to require photographs, further information or descriptions, or to physically inspect the products before accepting a particular claim under this warranty. Return of the faulty products is the purchasers’ responsibility, whether that be the financial cost of delivery or personal physical delivery of products to Plastic Forests. Please pack the product carefully as Plastic Forests shall have no liability whatsoever for any damage caused during or as a result of transit.
Once we receive your warranty claim, we may advise you as to temporary measures to take or repairs to make, at your own expense. If we request, you must allow us to enter the site on which the product has been installed to inspect the product and to undertake such repairs or take such other actions as we deem necessary or desirable (at our own expense).
You will be responsible for any costs associated with making a claim under this warranty unless otherwise agreed in writing by us. You must also bear the cost of any removal or disposal of defective products under this warranty.
Your failure to comply with the requirements in this section may result in us denying your claim or limiting your claim, at our absolute discretion. We will not be liable for any loss, damage or injury caused as a result of your failure to abide by this section.
Remedy under this warranty
If we determine that your claim is covered by the warranty, we will either, at our sole discretion:
a) repair or replace the defective product or portion of the product with a new product of ours that is the same or as similar as possible to the defective product; or
b) provide a refund of the relevant percentage of the original purchase price (ex GST) in accordance with the following table.
Any replacement of the product under this warranty will be as close in colour, design and quality to the original as reasonably possible, but an exact match is not guaranteed. Different fasteners may also be used. Plastic Forests will not be responsible for any freight, shipping or installation costs incurred. The warranty period does not restart, but rather continues from your original purchase date.