Privacy Policy

Privacy Statement

Plastic Forests Pty Ltd is committed to protecting your privacy and personal information when you deal with us.

Our Privacy Statement details how we comply with our obligations under the Australian Privacy Act. It covers all our dealings with customers and the public. Plastic Forests Pty Ltd’s Privacy Policy may be found following this Privacy Statement.

We will only collect personal information from you with your prior knowledge and consent. You can access our website and browse the site without disclosing personal information.

We will only use personal information provided by you for the purposes for which it was collected and we will not disclose your personal information to a third party, except when it is required to facilitate a service you have requested.

We ensure that your personal information will not be disclosed unless law requires it or to prevent or investigate suspected unlawful activity.

We have implemented security technology and policies, rules and measures to reasonably protect the personal information under our control against: unauthorised access, improper use, alteration, unlawful or accidental destruction and accidental loss.

If you wish to view the personal information you have provided or comment on or obtain further information about our Privacy Policy, please contact

Privacy Policy

This Privacy Policy is Plastic Forests Pty Ltd official privacy policy and it applies to all personal information collected by Plastic Forests Pty Ltd. In this policy we explain how and why we collect your personal information, how we use it, and what controls you have over our use of it.

Plastic Forests Pty Ltd is committed to complying with Australian privacy legislation and to protecting and safeguarding your privacy when you deal with us.

Some information provided to us by clients, customers and other third parties might be considered private or personal. Without these details we would not be able to carry on our business and provide our services to you. We will only collect such personal information if it is necessary for one of our functions or activities.  The kinds of personal information that Plastic Forests Pty Ltd collects includes:

  • names
  • contact details
  • financial information
  • footage from video surveillance at our factory

In particular, personal information is collected from people in the following situations by Plastic Forests Pty Ltd:

  • If you contact Plastic Forests Pty Ltd, we may keep a record of that correspondence;
  • When you apply for and/or establish and/or access an account or order product;
  • When you conduct certain types of transactions such as cheque purchases or refunds;
  • When you submit your e-mail address to our website mailing list;
  • When you place an order on our website to purchase goods we may require you to provide us with contact information including your name, address, telephone number or email address and financial information (such as credit card details).
  • If you visit our factory, we may collect your image via our security cameras.
  • Financial information that is collected via the website including credit card detail is used by Paypal to bill you for products and services. Any financial information that is collected is for the purpose of transaction approval and funds transfer. Plastic Forests Pty Ltd does not obtain or store your credit card details at any time.
  • At or before the time the personal information is collected by us, we will take reasonable steps to ensure that you are made aware of who we are, the fact that you are able to gain access to the information held about you, the purpose of the collection, the type(s) of organisations to which we usually disclose the information collected about you and any laws requiring the collection of the information.
  • Personal information is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.


  • We may use or disclose personal information held about an individual for the primary purpose for which it is collected (e.g. provision of our services, including administration of our services, notification to you about changes to our services, record-keeping following termination of our services to you and technical maintenance) – that is, to carry on our business and provide services to our customers. We may also use such information for a purpose related to the primary purpose of collection and where you would reasonably expect that we would use the information in such a way. This information is only disclosed to persons outside our business in the circumstances set out in this policy or as otherwise notified to you at the time of collection of the information, or with your permission.

In addition, we are permitted to use or disclose personal information held about you:

  • Where you have consented to the use or disclosure;
  • Where we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious, immediate threat to someone’s health or safety or the public’s health or safety;
  • Where we reasonably suspect that unlawful activity has been, is being or may be engaged in and the use or disclosure is a necessary part of our investigation or in reporting the matter to the relevant authorities;
  • Where such use or disclosure is required under or authorised by law (for example, to comply with a subpoena, a warrant or other order of a court or legal process);
  • Where we reasonably believe that the use or disclosure is necessary for prevention, investigation, prosecution and punishment of crimes or wrongdoings or the preparation for, conduct of, proceedings before any court or tribunal or the implementation of the orders of a court or tribunal by or on behalf of an enforcement body.


  • You have the option of dealing with Plastic Forests Pty Ltd anonymously.  However, this only applies where it is practicable for Plastic Forests Pty Ltd to deal with you acting anonymously or under a pseudonym, such as a general enquiry.


  • As part of Plastic Forests Pty Ltd’s functions and business activities and to promote the services we can provide to you, Plastic Forests Pty Ltd may use personal information that you have provided to us for the purposes of direct marketing.  Direct marketing includes, but is not limited to, sending to you and/or contacting you in relation to promotions and information about Plastic Forests Pty Ltd’s products and services.  Generally, we will do so where you have expressed your interest to receive such information. You can opt out of receiving direct marketing communications by sending an email to Plastic Forests Pty Ltd’s Privacy Officer at or using the opt out link or details provided in the direct marketing communication.


  • Our website may contain links to other websites and those third party websites may collect personal and financial information about you. We are not responsible for the privacy practices of other businesses or the content of websites that are linked to our website. Plastic Forests Pty Ltd encourages users to be aware when they leave the site and to read the privacy statements of each and every website that collects personally identifiable information.


  • Plastic Forests Pty Ltd places a great importance on the security of all information associated with our customers and clients. We have security measures in place to attempt to reasonably protect personal information under our control from misuse, interference, loss, unauthorised access, modification or disclosure.  All personal information held is kept securely and that held electronically is held on secure servers in controlled facilities.
  • Personal information is de-identified or destroyed securely when no longer required by us.
  • Plastic Forests Pty Ltd retains the information you provide to us including your contact details to enable us to verify transactions and to retain adequate records for legal and accounting purposes. This information is held on secure servers in controlled facilities.
  • Information stored within our computer systems can only be accessed by those entrusted with authority and computer network password sanctions.
  • No data transmission over the Internet can be guaranteed to be 100 percent secure. As a result, while we strive to protect users’ personal information, Plastic Forests Pty Ltd cannot ensure or warrant the security of any information transmitted to it or from its online products or services, and users do so at their own risk. Once Plastic Forests Pty Ltd receives your transmission, it makes every reasonable effort to ensure its security on our systems.
  • You are responsible for keeping your passwords and/or account information secret. You should be careful and responsible whenever you are online.


  • Plastic Forests Pty Ltd is committed to and takes reasonable steps to maintain accurate, timely, relevant, complete and appropriate information about our customers and website users.
  • You may request access to personal information about you held by Plastic Forests Pty Ltd.  Requests for access to your personal information should be made to:
    Privacy Officer
    Plastic Forests Pty Ltd
    21 Union Rd North Albury 2640
    Telephone: +612 60480532
  • Verification of identity is required with a request to access (or update) personal information so that we can ensure your personal information is disclosed only to you.
  • Inaccurate information will be corrected upon receiving advice from you.
  • If we refuse to provide you with access to or correct the personal information held about you by us, then we will provide reasons for such refusal.
  • Plastic Forests Pty Ltd will respond to any requests for access or correction within a reasonable time of receipt of the request, but by no later than 30 days of the request being received.


  • If you have a question or complaint about our Privacy Policies or Plastic Forests Pty Ltd’s collection, use or safe disposal or destruction of your personal information, your feedback should be directed in the first instance to Plastic Forests Pty Ltd’s Privacy Officer at the contact details set out at clause 19 of this policy.
  • We will promptly investigate your complaint and attempt to resolve the matter. If you are not satisfied with the outcome of this procedure or we have not responded to you with a determination within 30 days then you may contact the Office of the Australian Information Commissioner:
    Phone: 1300 363 992.


  • Plastic Forests Pty Ltd does not ordinarily disclose personal information to overseas recipients.  Personal information will only be disclosed by Plastic Forests Pty Ltd to overseas recipients in accordance with law such as if the disclosure is required by Australian law.


  • Plastic Forests Pty Ltd collects information from the site using “IP files”.
  • When you visit the Plastic Forests Pty Ltd site to read, browse or download information, our system will record/log your IP address (the address which identifies your computer on the internet and which is automatically recognised by our web server), date and time of your visit to our site, the pages viewed and any information downloaded. This information will only be used for the purpose of site analysis and to help us offer you improved online service. We may automatically collect non-personal information about you such as the type of Internet browsers you use or the site from which you linked to our websites. You cannot be identified from this information and it is only used to assist us in providing an effective service on our websites.


  • Our Privacy Policy may change from time to time as updated on this website. Before providing us with personal information, please check this Policy on our website for any changes. This Privacy Policy was last updated December 2018.


  • If you require further information regarding our Privacy Policy, please contact us at the following email address:
  • Should you wish to read more information on privacy legislation or the Australian Privacy Principles we recommend that you visit the website of the office of the Australian Information Commissioner at


  • By using this website or otherwise providing us directly, or through others, with personal information, you agree with the terms of this Privacy Policy and consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy, our Terms of Use, the Privacy Act 1988 (Cth) as amended (including the Australian Privacy Principles) and other applicable privacy laws.